Thank you for shopping with us! We strive to ensure every order meets your expectations. Please review our return policy below:
Wine & Alcoholic Beverages
Due to federal and state laws, we cannot accept returns on wine or other alcoholic beverages. All wine sales are final.
If your order arrives damaged, incorrect, or defective, please contact us within 5 days of delivery. We’ll work with you to resolve the issue promptly, whether that means a replacement or a refund (if applicable).
Merchandise (Apparel, Wine Glasses, etc.)
We want you to be happy with your purchase. Eligible merchandise can be returned under the following conditions:
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Returns must be initiated within 30 days of delivery.
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Items must be unused, unworn, and in original condition with tags or packaging.
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How to Initiate a Return:
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Email us at [your email] with your order number and reason for return.
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We’ll provide return instructions and a return authorization (if approved).
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Once we receive and inspect the item, a refund will be issued to your original payment method (minus shipping, if applicable).
Non-Returnable Items:
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Wine or any alcoholic beverages
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Gift cards
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Sale or clearance items (unless damaged or defective)
Shipping Errors or Damaged Items
If your order arrives damaged or you receive the wrong item, please notify us at contact@kefiwinery.com within 5 days of delivery. Please include photos, and we’ll make it right as quickly as possible.
